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Re-thinking Services

I am happy to be a part of an extraordinary team of fellows at the Public Policy Lab, a young non-profit that brings together designers and government agencies. Together with a great team of people, we are working on better understanding the world of HPD -the Department of Housing Preservation and Development- and explore ideas how HPD engages with citizens they intend to serve.
We just wrapped up Phase 1, in which we developed a whole series of recommendations from the “lottery applicant’s tool kit” to “yelp for housing”. Too many ideas to pursue all of them, but we will develop some of them in Phase 2 to be piloted by HPD in 2013.



workshop  phase1workshop02